Data Deletion Policy for Ponbu

Last Updated: [February 21, 2025]

At Ponbu, we respect your privacy and are committed to handling your personal information responsibly. This Data Deletion Policy outlines the process through which you can request the deletion of your personal data from our platform and explains the steps we take to ensure your data is securely removed from our system. Please read this policy carefully to understand how we manage your request for data deletion.

1. Requesting Data Deletion

If you wish to delete your account and personal data, you may initiate the deletion process by contacting our customer support team at support@ponbu.com. Our support team will guide you through the necessary steps to verify your identity and process your deletion request. Once we receive your request, we will begin the deletion process promptly.

2. Deletion Timeframe

Upon receiving your request, we will process the deletion of your data within 3 days from the date of your request. During this time, our team will ensure that your personal information is permanently removed from our system, except for specific details that must be retained for legal and regulatory reasons.

3. Data Retention Post-Deletion Request

While we delete most of your personal data as part of the data deletion request, we retain certain order details for auditing and legal compliance purposes. These details may include transaction history, order amounts, shipping information, and any other necessary records related to financial transactions. These records will be retained for a period defined by applicable law or for as long as necessary to comply with legal obligations, resolve disputes, or enforce our terms and conditions. All other personal data will be permanently destroyed.

4. Verification of Identity

To ensure that the data deletion request is legitimate, we may ask you to verify your identity via email or other secure means. This step helps us protect your privacy and prevents unauthorized individuals from making deletion requests on your behalf. Please provide accurate and complete information during this process to avoid delays in the data deletion procedure.

5. Confirmation of Deletion

Once your personal data has been successfully deleted, we will notify you via email to confirm that the process has been completed. If any issues arise during the deletion process, we will communicate with you directly to resolve the matter and ensure that your data is properly erased.

6. Exceptions to Data Deletion

Please note that in some cases, we may be unable to delete all your personal data immediately if required for legal or regulatory reasons. For example, we may need to retain certain records for tax purposes, legal claims, or other legitimate business reasons. In such cases, your request will be processed to the extent possible, and only the necessary data will be retained to comply with these obligations.

7. Impact of Data Deletion

Once your personal data has been deleted, you will lose access to any accounts, order histories, and personalized services associated with your account. You may no longer be able to make purchases or access certain platform features without re-registering. If you wish to use Ponbu again in the future, you will need to create a new account.

8. Fees for Data Deletion

There are no fees associated with the request to delete your data from Ponbu. We aim to make the data deletion process straightforward and free of charge, except in cases where legal requirements may incur administrative costs, though this is rare.

9. Questions or Concerns

If you have any questions or concerns about this Data Deletion Policy, or if you need further clarification on how your data will be handled, please feel free to contact our customer support team at support@ponbu.com. We are here to assist you with any queries regarding your data and its deletion.