Shipping and Refund Policy for Ponbu

Last Updated: [February 21, 2025]

Shipping Policy

At Ponbu, we are committed to providing reliable and efficient shipping services to ensure your shopping experience is seamless and convenient. Here’s everything you need to know about our shipping policies:

• Shipping Methods: We offer three primary shipping methods:
  • Standard Shipping: Our most economical option, with estimated delivery within 7 days.
  • Express Shipping: For quicker delivery, expect your order within 3 days of dispatch.
  • Free Shipping: Enjoy free shipping on orders above a specified value or when you use a promotional coupon. Check for available offers during checkout.
• Shipping Fees: Shipping fees depend on several factors such as the shipping method selected, the weight and size of the product, the destination, and the value of the product. These fees will be calculated during checkout before you confirm your order. For third-party products, shipping fees may vary, and customers should contact the individual sellers for more information.
• Shipping Timeframes:
  • For standard shipping, we estimate delivery within 7 days of dispatch.
  • Express shipping typically arrives within 3 days of dispatch, ensuring quicker access to your products.
  • If you have ordered a third-party product, please note that delivery timeframes may differ. We recommend reaching out to the seller directly for accurate shipping estimates.
• International Shipping: Yes, Ponbu offers international shipping. However, terms and conditions may vary depending on the destination country and order specifics. Please contact our support team or the respective seller for international shipping terms related to your order.
• Shipping Issues: While we take every precaution to ensure your orders are shipped on time and in perfect condition, we understand that issues can arise during transit. If your package is lost or delayed, Ponbu will do its utmost to assist you. If necessary, we offer refunds or assistance with returns for affected orders.

Refund Policy

At Ponbu, we want to make sure that you are completely satisfied with your purchase. In case you encounter any issues with your order, we have set up the following refund and return policies:

• Refund Eligibility: Refunds will only be granted for damaged or incorrect items. If you receive a product that is not what you ordered or it is damaged upon arrival, please reach out to us with solid proof (photos or detailed descriptions). Refunds will not be issued for change of mind, dissatisfaction with product appearance, or other personal preferences.
• Refund Method: Once your refund is approved, we will process it back to the original payment method used for the transaction. The time it takes for the refund to reflect in your account may depend on the payment provider.
• Return Process: To initiate a return, please contact our customer support team at support@ponbu.com within the return period. Our team will guide you through the process and provide instructions for returning the item. It’s important that the item is returned in its original condition and packaging.
• Return Period: Returns must be requested within 3 days of receiving the item. Unfortunately, we cannot accept returns beyond this timeframe, so please review your order carefully upon receipt.
• Return Shipping Costs: Return shipping fees may vary depending on the reason for the return. However, in most cases, Ponbu will cover the return shipping costs if the return is due to a damaged or incorrect product. For returns based on personal preference, the customer may be responsible for the return shipping fees.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the item for a refund and then placing a new order for the desired product. Please follow the return process outlined above to initiate a return for the original item.

Important Notes

• It is important to verify your shipping address during checkout to avoid delivery issues.
• In cases of delayed or lost shipments, please ensure that you reach out to our support team immediately, as we are dedicated to assisting you with resolving any issues.
• Refunds for international orders may take longer to process due to shipping timeframes and payment processing policies.

If you have any further questions or require assistance, please don’t hesitate to contact our customer support team at support@ponbu.com.