Ponbu Privacy Policy

Privacy Policy for Ponbu

Last Updated: [February 21, 2025]

Ponbu ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our e-commerce platform, Ponbu, available in Japan and Thailand.

1. Information We Collect

When you create an account or make a purchase on Ponbu, we collect the following information:

Personal Information: Name, email address, phone number, and payment details.
Transaction Information: Purchase history, payment method, and shipping details.
Marketing Preferences: Your choices regarding promotional emails.

2. How We Use Your Information

We use your data to:

Process and fulfill orders, including payment and shipping.
Provide customer support and respond to inquiries.
Improve our platform and personalize user experience.
Send marketing emails and promotions (you can opt-out anytime).
Comply with legal obligations and prevent fraud.

3. Payment Processing

We use third-party payment providers to process transactions securely. While we collect payment details, actual processing is handled by external services, ensuring your financial information is protected.

4. Data Sharing

We only share your personal data with:

Shipping Providers: To deliver your orders.
Marketing Partners: For promotional campaigns (you can opt out at any time).
Legal Authorities: If required by law or to prevent fraud.

5. Data Retention

We retain your personal data as long as your Ponbu account remains active. If you request account deletion, we will remove your data unless required by law.

6. Your Rights

You have the right to:

Access Your Data: Request a copy of the personal data we hold about you.
Request Deletion: Ask us to delete your account and associated data.
Opt-Out of Marketing: Unsubscribe from promotional emails at any time.

To exercise these rights, contact us at [Insert Contact Email].

7. Security Measures

We implement security measures to protect your data from unauthorized access, alteration, or misuse. However, no online service can guarantee 100% security.